Return & Refunds
Shivay Arts endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. A product is only eligible for return under the following conditions-
- A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation.
- If the product is received in a damaged condition.
However, if the product is wrongfully delivered (product doesn't match the item in the order confirmation) then we extend options for a full refund or re-fulfilment of your orders!
1. Our return policy is applicable within 3 days from receipt of the product and applicable only for the following reasons: Damaged product & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at email@example.com or at +919413489511 (11AM - 8PM) to initiate a return.
2. Please send us images of the damaged part of the product for us to ascertain the reason for return. You can send us the images on firstname.lastname@example.org from where our Quality Assurance team will check the details in reference to its eligibility of return.
3. We will then get back to you with your Return Request Status within 1-2 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.
Points to remember - Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. The product should be unused and in the original condition. You will be asked to print 3 documents to be provided to the logistics company representative who comes for the pickup.
All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse.